CUSTOMER CARE
Customer Service Representative
Serve as the welcoming first point of contact for pet owners, supporting client communication, patient intake, appointment flow, and front-desk operations in a fast-paced veterinary urgent-care environment.
- Full-Time
- Exton, PA
About Us
Pet Urgent Cares is a brand new, fast-paced, compassionate veterinary urgent care clinic dedicated to providing high-quality medical care for pets when they need it most. We bridge the gap between general practice and emergency medicine, offering walk-in urgent care in a supportive, team-driven environment. We are growing and looking for a Customer Service Representative / Veterinary Receptionist who thrives in a collaborative setting, enjoys helping pet owners during stressful moments, and takes pride in delivering excellent client service in a healthcare setting.
Position Overview
As a Customer Service Representative, you will be the front desk and first point of contact for our clients. You will play a key role in client communication, patient intake, and visit flow, helping ensure a smooth and efficient urgent-care experience for pets and their families.
Responsibilities
Greet clients and patients warmly and professionally at the front desk Answer incoming phone calls, return voicemails, and assist walk-in clients Perform patient check-in and check-out while maintaining accurate client and medical records Obtain and document client and patient information clearly and efficiently Communicate wait times, clinic workflow, and discharge instructions Process payments, invoices, and basic billing questions Coordinate closely with veterinary technicians and veterinarians to support patient flow Maintain a clean, organized, and welcoming reception area Provide calm and empathetic support during emotional or urgent situations
Qualifications
Customer service or receptionist experience preferred Veterinary clinic, medical office, or urgent care experience is a plus Strong communication, multitasking, and organizational skills Ability to remain calm and professional in a fast-paced environment Comfortable handling emotional conversations and sensitive situations Basic computer skills and comfort learning practice management software Willingness to learn and grow within an expanding veterinary organization
What We Offer
- Flexible scheduling (full-time and part-time options)
- Health Insurance
- Paid Time Off
- Employee discount
- Uniform allowance
- Supportive, team-oriented culture
- Modern clinic environment with well-organized workflows
- Opportunity to gain experience in veterinary urgent care and front desk operations